The support and customer care terms for the Flamingo Heat Belt are outlined in their official Returns & Exchanges policy. Here's a summary of the key points:
Refunds and Replacements: Flamingo products, including the heat belt, are non-refundable unless there is a manufacturing defect. In case of defects or the need for a size exchange, they offer replacements for the product.
Product Defects: If you receive a Flamingo Heat Belt with defects, you must inform their dedicated personnel within the first 7 days from the receipt of the product. You can do this by contacting them at support@flamingohealth.com or calling their helpline at 1800-22-9978. After communication over email or phone, they will provide you with the address where you can return the defective product. Please ensure to include the original product packaging and invoice while returning. Shipping charges for the return will be your responsibility. Once they receive the product, they will conduct the necessary checks, and if the defect is due to manufacturing, they will replace the product.
Size Exchange: If you need to exchange the size of your Flamingo Heat Belt, you must notify their dedicated personnel within the first 7 days from the receipt of the product. Contact them at support@flamingohealth.com or call their helpline at 1800-22-9978 and provide the following supporting documents: Original Bill, Original Product Packaging, and Product Image. It's important to keep the product in its original condition along with the packaging and invoice. After verifying the request and the supporting documents, they will exchange the product for the required size.
For any questions, concerns, or assistance, you can always reach out to Flamingo Health's customer support team at support@flamingohealth.com or call their helpline at 1800-22-9978. They are committed to providing prompt and helpful assistance to ensure a positive customer experience.
Remember to refer to their official policy for more detailed information on their support and customer care terms for the Flamingo Heat Belt.